Terms of Service

By accessing pardodigital.com or engaging Pardo Digital LLC for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the site or our services. These Terms constitute a legally binding agreement between you ("Client") and Pardo Digital LLC ("Pardo Digital," "we," "us").

Pardo Digital LLC provides web design and development, cloud infrastructure, managed IT support, and related consulting services to small businesses and government clients. Specific deliverables, timelines, and pricing for each engagement are defined in a written proposal or statement of work provided prior to project start.

The scope of each project is defined in the written proposal accepted by the Client. Any request for work beyond the agreed scope — including additional pages, features, integrations, or design revisions beyond the included rounds — constitutes a change to scope and must be agreed upon in writing before work begins. Pardo Digital will provide a written change order with the additional cost and timeline impact. Work on changes will not begin until the change order is approved in writing by the Client.

Quoted prices are estimates based on the described project scope. Final pricing is confirmed in a written proposal. Most projects land within $100 of the initial estimate. If the actual scope materially differs from the described scope, Pardo Digital will notify the Client before proceeding and provide a revised quote. All prices are in U.S. dollars.

Unless otherwise stated in the proposal:

• A deposit is required to begin work. The deposit amount is specified in the proposal.
• Deposits are non-refundable once work has commenced, except where Pardo Digital cancels the engagement without cause (see Section 13 — Termination).
• The remaining balance is due upon project delivery, before the final site or deliverable is transferred or made live.
• Invoices not paid within 15 days of the due date may accrue a late fee of 1.5% per month on the outstanding balance.
• Pardo Digital reserves the right to suspend or withhold delivery of work until all outstanding balances are paid.

Quoted project timelines (e.g., "7–14 days from first call") are contingent on the Client providing required materials — including text content, images, logos, login credentials, and feedback — in a timely manner. Delays caused by the Client's failure to provide materials, approve designs, or respond to requests within 5 business days will extend the project timeline accordingly, with no change to the contract price. Pardo Digital is not responsible for delays caused by third-party providers (hosting, domain registrars, payment processors) or circumstances beyond its control.

Upon receipt of full payment, the Client owns the final deliverables produced for their specific project, including the production website code and content. Pardo Digital retains ownership of underlying frameworks, tools, templates, libraries, and internal systems used to produce the work. These underlying tools are licensed — not transferred — to the Client as part of the deliverable. Pardo Digital reserves the right to display the completed work in its portfolio unless the Client requests otherwise in writing.

The Client represents and warrants that it owns or has the legal right to use all content, images, text, logos, data, and materials ("Client Content") submitted to Pardo Digital for inclusion in the deliverables. Client Content must not infringe any third-party intellectual property rights, violate applicable law, or contain defamatory, obscene, or illegal material. The Client agrees to indemnify and hold harmless Pardo Digital from any third-party claims, losses, damages, or expenses (including reasonable attorney's fees) arising from Client Content or the Client's use of the delivered work.

Pardo Digital assists clients with technical security controls and infrastructure configuration. However, Pardo Digital does not provide legal, regulatory, or compliance advice. Achieving full compliance with regulations including but not limited to HIPAA, PCI-DSS, FISMA, SOC 2, GDPR, or CCPA requires legal, operational, administrative, and technical measures that extend beyond the scope of Pardo Digital's services. Pardo Digital makes no representation or warranty that any deliverable or service will render the Client compliant with any regulatory framework. Clients subject to regulatory requirements are responsible for consulting qualified legal and compliance advisors.

SERVICES AND DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARDO DIGITAL LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PARDO DIGITAL DOES NOT WARRANT THAT DELIVERABLES WILL BE ERROR-FREE, THAT SPECIFIC BUSINESS OUTCOMES (INCLUDING INCREASED SALES, LEADS, OR TRAFFIC) WILL BE ACHIEVED, OR THAT THIRD-PARTY SERVICES (HOSTING, PAYMENT PROCESSORS, EMAIL PROVIDERS) WILL OPERATE WITHOUT INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARDO DIGITAL LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF PARDO DIGITAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PARDO DIGITAL'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO PARDO DIGITAL FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.

The Client agrees to defend, indemnify, and hold harmless Pardo Digital LLC, its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in connection with: (a) Client Content or materials provided by the Client; (b) the Client's use of the deliverables in a manner not authorized by these Terms; (c) the Client's violation of any applicable law or regulation; or (d) any third-party claim related to the Client's business operations or website content.

Either party may terminate an active project engagement with written notice. In the event of Client-initiated termination: the deposit is forfeited; the Client owes payment for any work completed and delivered beyond the deposit value, prorated at Pardo Digital's standard hourly rate of $150/hour; no further work will be delivered. In the event of Pardo Digital-initiated termination without cause: Pardo Digital will refund the deposit in full within 10 business days; no further work will be performed. Termination for cause by either party (material breach not cured within 10 days of written notice) entitles the non-breaching party to pursue remedies as provided under these Terms.

The parties agree to attempt to resolve any dispute informally first. Either party may initiate informal dispute resolution by sending written notice to the other party describing the dispute. The parties will negotiate in good faith for 30 days from the date of notice. If the dispute is not resolved informally within 30 days, the parties agree to submit to non-binding mediation administered by a mutually agreed mediator in Atlanta, Georgia. If mediation fails, any remaining dispute shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, with a single arbitrator seated in Atlanta, Georgia. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm.

TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY CLAIM ARISING UNDER THESE TERMS. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE PARTIES EXPRESSLY WAIVE THE RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION AGAINST EACH OTHER.

For federal, state, or local government contracts, a separate Statement of Work, and where applicable a GSA-compliant agreement, will govern the engagement. These Terms are supplemental and shall apply to the extent not superseded by the government-specific agreement. Payment terms, dispute resolution, and IP ownership for government contracts are governed by applicable federal acquisition regulations (FAR), agency supplements, and the specific contract vehicle. Pardo Digital's SDVOSB eligibility status is self-certified; clients should verify current certification status through SAM.gov before relying on set-aside eligibility for any specific procurement.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles, except to the extent federal law applies to government contracts or other federally regulated matters.

Pardo Digital may update these Terms at any time. Updated Terms are posted to this page with a new "Last updated" date. Continued use of the site or services after the updated Terms are posted constitutes acceptance of the new Terms. For active projects, the Terms in effect at the time of the written proposal govern that engagement unless both parties agree in writing to the updated Terms.

If any provision of these Terms is found to be unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with any written proposal or statement of work provided by Pardo Digital and accepted by the Client, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Questions about these Terms can be sent to julio@pardodigital.com or by mail to: Pardo Digital LLC, 3980 Withrow Dr Apt A, Doraville, GA 30340.